Safety
Safety Pro: Psychology at Root of Procedural Lapses
Normalization of and rewards for improper behavior are among the reasons for willful violations.

The keys to improving business aviation safety and flight department performance lie in understanding human psychology and group dynamics, safety instructor Robert Gould said at the “Why Do We Fail To Follow Procedures?” session at the NBAA White Plains Regional Forum on Thursday. Gould cited several reasons why pilots and maintenance technicians commit violation errors—for example, the willful disregard of procedures, such as ignoring checklists—including excessive reliance on memory, interruptions, fatigue, poor training, and complacency.


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