NATA Debuts CSR Certification Program | Aviation International News

NATA Debuts CSR Certification Program

Program brings the same level of attention to customer service that NATA’s Safety 1st course brings to line service.

By Curt Epstein • Business Aviation Services Editor

October 19, 2016

For an FBO, providing good customer service is second only to safety when it comes to building a successful business with return customers, and to that end the National Air Transportation Association (NATA) recently unveiled a Certified CSR Program, which held its first training course in September. This program, held at the Airflite FBO in Long Beach, Calif., marked the first time the organization has held a live customer service training course. NATA has offered an online customer service, safety and security course, similar in format to the Safety 1st Professional Line Service Training course, for the past five years.

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