Product Support Survey 2016: Avionics | Aviation International News

Avionics

Product Support Survey 2016: Avionics

AIN readers rate avionics manufacturers on their product support during the past year.

Once again, Garmin tops AIN's avionics product support survey.

By Matt Thurber • Editor-in-Chief

September 1, 2016

AIN 2016 Product Support Survey - Part 2: Avionics

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In the results from this year’s AIN Product Support Survey, Garmin remains in the top spot for cockpit avionics manufacturers, with a first-place overall average of 8.2, down 0.1 from last year. Rockwell Collins takes second place, with an overall average of 8.0, the same as last year. In third place this year is Universal Avionics at 7.9, down 0.1 from last year when it and Rockwell Collins shared second place. Honeywell and BendixKing (they are sister companies but serve different market segments) swap places this year, with Honeywell in fourth place at 7.6 (up 0.1) followed by BendixKing at 7.4 (down 0.3).

Garmin’s score this year sees top ratings for overall product reliability (8.8), technical reps (8.4), cost of parts (7.4) and parts availability (8.3). Top ratings for Rockwell Collins are technical reps (8.4), technical manuals (7.9) and parts availability (8.3). Universal Avionics scores the highest rating for warranty fulfillment (8.5) and AOG response (8.4).

The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background.