Rolls-Royce is adding five benefits to its CorporateCare Enhanced engine maintenance program, without charging operators more per flight hour, the engine maker announced on Monday at NBAA-BACE. The additions extend coverage to minor foreign object damage (FOD) and time-expired parts on Pearl engines, among other changes.
Lindsey Gillen, Rolls-Royce v-p of sales and marketing, said the changes grew out of feedback from operators on the company’s Corporate Customer Council, which meets annually in Europe and the U.S. This round brings “not necessarily huge coverage changes, but customer experience pieces,” she told AIN.
On Pearl engines, Rolls-Royce will now pay to replace life-limited parts when they hit their time limits, not just when they wear out. The program also covers minor FOD that technicians can repair on or near the wing, which Gillen said should reduce unnecessary borescope inspections. Major FOD that forces immediate engine removal, such as a bird ingestion, is excluded from the program, so operators must file a claim with their insurer instead.
Customers will no longer pay for technical variance documentation, even after “unqualified” events such as lightning strikes. Variances that result from negligence, however, remain excluded.
Nacelle components on BR710, BR725, and Pearl engines will now go to Rolls-Royce authorized service centers for repainting instead of outside vendors, giving owners more flexibility to match their aircraft’s finish. Rolls-Royce covers the cost of Matterhorn White paint, while owners pay the difference for custom designs.
Operators also will no longer pay to ship removed line-replaceable units, known as cores, back to Rolls-Royce, and the company will assume liability for the parts in transit. Gillen likened the process to “almost an Amazon experience,” with return labels due by year-end.
For AOG situations, Rolls-Royce sends members of its 85-technician On Wing Services team worldwide, Gillen said. When the company must choose who gets a spare engine, CorporateCare customers have priority over those who do not subscribe to the service.
More than 4,300 business aircraft in service fly on engines from the UK-based company, and more than 3,000 of them are enrolled in CorporateCare, which covers about 86% of newly delivered Rolls-Royce-powered business aircraft. CorporateCare Enhanced, which debuted in 2019, comes standard for anyone signing up for CorporateCare, and operators with older contracts may qualify to upgrade.
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