FBOs
Signature Shows Off 'Minnesota Nice' in St. Paul
The FBO chain acquired the facility and its customer care culture in 2007
Signature Aviation's FBO at KSTP
Signature Aviation's FBO at St. Paul Downtown/Holman Field in Minnesota is known for its "Minnesota nice" customer service. A Signature location since 2007, the FBO traces its roots back to the 1950s. © Curt Epstein/AIN

Some FBOs have earned a reputation for certain things over the years, and for Signature Aviation’s location at St. Paul Downtown Airport/Holman Field (KSTP), that something is outstanding customer service. For years, the facility has scored at or near the top of the CSR category in AIN’s annual FBO survey.

Sandy Tachovsky—the facility’s duty manager and a 33-year veteran at the location—said the secret lies in “Minnesota nice,” a term that describes the friendly and courteous behavior for which the state’s residents are generally known. That is combined with the FBO’s consistency of service to its large based-tenant population and familiar transient customers. “It’s really getting to know all of them and going that extra mile for them,” Tachovsky told AIN.