Engines
Rolls-Royce Strives for Impeccable Customer Support
Rolls-Royce touts its large and comprehensive service and support network at EBACE.
Gulfstream G700
Rolls-Royce has a facility in Savannah, Georgia, to support Gulfstreams like this G700 powered by the Pearl 700. (Photo: Gulfstream)

Rolls-Royce is highlighting its service and support credentials this week at EBACE 2023. The company describes its global business aviation service center network as “one of the largest and most comprehensive in the industry” and includes more than 75 authorized facilities across the world.

The company’s decision around a decade ago to address business aircraft and commercial airliner maintenance needs via separate dedicated units has paid dividends. “The resources used to be shared, but we quickly realized that business aviation customers have unique needs and demands,” noted Andy Robinson, senior v-p of business aviation services at Rolls-Royce (Booth X98).