AIN 2009 Product Support Survey: Avionics | Aviation International News

AIN 2009 Product Support Survey: Avionics

For the first time since AIN has been conducting its annual product support survey, a company that doesn’t start with Gar- and end in -min has claim

By Stephen Pope

August 28, 2009

For the first time since AIN has been conducting its annual product support survey, a company that doesn’t start with Gar- and end in -min has claimed the top overall ranking among avionics manufacturers.

Flight Display Systems of Alpharetta, Ga., edged out perennial winner Garmin for the coveted number-one spot in this year’s survey, finishing with an overall average score of 8.08–on a scale where a 10 is judged to be excellent and a 1 inadequate–on the strength of its rock-bottom pricing strategy and the way customers perceive they are treated by the company. Garmin’s 8.00 overall average ranking this year put it solidly in second place, and an impressive top score of 8.68 for Garmin in the overall product reliability category left little room for doubt that the Olathe, Kan. company is still the undisputed product-support champ among cockpit equipment makers.

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