It seems as though every few months Internet message boards erupt with complaints about Jeppesen’s JeppView electronic chart and navigation database service. Now-familiar stories about servers going down, NavData downloads locking up and hardware incompatibility issues clearly are making some users yearn for the good old days–when electronic nav database updates came in the mail on CD-ROM.
Admittedly, the situation appears to have improved from a year ago, when heavy server volume resulted in JeppView customers having to wait in long loading queues, attempt multiple downloads and face being kicked out of the system multiple times for no apparent reason. Exacerbating users’ frustrations were tech support personnel who started by asking about virus protection and firewalls on the customer’s computer. Frustrated users often complain on the Web message boards that they are convinced their machines aren’t the cause of the problems.
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