Garmin edged out Universal Avionics for the top spot in this year’s avionics product support survey, finishing in first place in five of seven categories, including overall product reliability. But Universal kept it a close race by winning two categories and finishing in second place in four others. In fact, if not for a low ranking in the category for cost of parts, Universal might have ended up with the highest overall score in this year’s survey.
A mere 0.09 points separated Garmin and Universal Avionics in the rankings on a scale where a 1 was judged to be inadequate and a 10 excellent. Garmin finished with an average score across all categories of 7.88 points compared with Universal’s 7.79. Both manufacturers scored higher than 7 in every category except for the 6.65 Universal notched in the parts pricing category, where Garmin scored an industry-best 7.16 points.
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