Airbus Continues Product Support Improvements | Aviation International News

Airbus Continues Product Support Improvements

Airbus Helicopters customers are benefitting from the company's switch to an electronic business model.

Customers with existing aircraft can now buy into HCare Smart at reduced rates for the H135 (shown) and H145.

By Matt Thurber • Editor-in-Chief

March 5, 2017

The product support team at Airbus Helicopters has seen the future, and it is all-digital. “We’re making a big shift to a more electronic business model,” said Darren Huski, e-commerce trainer at the company’s U.S. division in Grand Prairie, Texas. Now 79 percent of parts orders are done electronically, through the Airbus Keycopter customer portal, which is available at any time for parts quoting, ordering and tracking and contains other tools to help customers manage their operations.

The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background.

The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background.

The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background.

The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background.

Falcon Executive Cleared for Flights at Dubai Helipark

Facility at Al Maktoum International Airport will complement the group’s FBO

Dubai Helipark

Aero Asset: Twin-engine Helicopter Sales Activity Up

Pricing on heavy twins reached a five-year high in the first half

Sikorsky S-92 in flight

Louisiana Rotor Pathway Advances Rotorcraft Careers

Program started with Utah and North Dakota

Airbus Helicopters H215 Super Puma helicopter

Nepal Relief Efforts Need More Support and Coordination

Local rotorcraft industry leader urges international partners to get involved in crisis

Nepal army helicopter

Boltoukhine Named Head of Airbus Corporate Helicopters

Frederic Lemos departs after serving as CEO of ACH since 2017

Nicolas Boltoukhine

Avincis Orders Five McDermott 214ST Utility Helicopters

Medium twin-engine rotorcraft will supplement European firefighting operations

Artist's impression of Avincis' McDermott 214ST helicopters

One Bell Kenya Facility Serves Three East Africa Fleets

Facility offers maintenance, avionics, and shipping support

Bell helicopter flying in east Africa

Helicopters Play Crucial Role in Himalayan Flood Rescues

Nepal’s army and private operators have deployed rotorcraft across the flood zone

Heli Everest H125 helicopter