Air Culinaire Teams Up To Tailor Catering Needs | Aviation International News

Air Culinaire Teams Up To Tailor Catering Needs

The new teams will streamline communications and the order process, the company says.

By Kerry Lynch • Editor, AIN monthly magazine

September 24, 2018

Air Culinaire Worldwide is establishing client services teams to provide more tailored services for individual client needs. Its client services representatives will receive training on their specific client segment, a move that Air Culinaire said will streamline communications and the ordering process. Representatives will learn fine details of order history, preferences, and passenger profiles, the company added. Customers, meanwhile, will be provided with a dedicated email address and phone number of their client services teams.

The creation of the teams comes after the catering specialist conducted in-depth analysis of its customers’ ordering habits, as well as their communication preferences, the in-flight catering specialist added.

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