Rotorcraft
Bell Re-Energizes Product Support
Textron unit has a three-pronged plan to keep customer aircraft flying.

Textron’s Bell Helicopter unit has enjoyed the top rank in the annual AIN product support survey for years, but its reputation in the field was tarnished somewhat in 2013 and even into 2014 when the company’s implementation of new enterprise resource planning (ERP) software temporarily slowed parts delivery and its customer support response. It took months for Bell to dig its way out, and the company took the highly unusual step of issuing what amounted to a public apology.


Loading…