The management style at Panorama Flight Services at Westchester County Airport (HPN), New York, can perhaps best be summed up as “the buck stops here.” How else could you describe a three-generation family-owned business where the company president and vice presidents put not only their cellphone numbers but also their home phone numbers on the business cards they give to customers?
Occupying 21 acres at the western end of the airport, Panorama is the only independent FBO on the field, competing with major chains such as Signature, Landmark and Million Air and ExxonMobil’s Avitat network. “What makes us different from all of them, and what enables us to be successful, is the 70-plus employees who comprise this company and how much pride they take in the job they do,” said Gene Condreras, Panorama president and grandson of the company founder, who continually reminds his staff, “You don’t work for me; you work for the customer that we serve, just as I do.”
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