Turbomeca to address customer support woes | Aviation International News

Turbomeca to address customer support woes

Turbomeca is endeavoring to improve product support after customers voiced dissatisfaction, notably about parts availability.

By Thierry Dubois • Writer

June 4, 2007

Turbomeca is endeavoring to improve product support after customers voiced dissatisfaction, notably about parts availability. The French-based turboshaft engine manufacturer ranked last among engine manufacturers in AIN’s 2006 product support survey, with an average 5.17 for parts availability.

“Last year was not a good year. We did not have enough hardware to support the fleet,” CEO Emeric d’Arcimoles told AIN recently. However, he maintains that his company–which manufactures only turboshaft engines–was disadvantaged in the survey, which combines turboprop and turboshaft makers.

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