Eurocopter dominates civil helo market | Aviation International News

Eurocopter dominates civil helo market

Eurocopter’s new boss believes that last year’s good sales figures should not hide
the need for some changes in the company culture.

By Thierry Dubois • Writer

March 28, 2007

Eurocopter’s new boss believes that last year’s good sales figures should not hide
the need for some changes in the company culture. Speaking to the press in Paris
on January 21, president and CEO Fabrice Brégier, 42, said the helicopter manufacturer’s customer service still needs improvement. However, “Eurocopter is now in working order, according to the new frame I have defined,” he stated.

Brégier said many efforts should go to adopting a “proactive customer culture.” He admitted that Eurocopter’s customer service was one of the “less strong” aspects at the Marignane, Provence-based German-French-Spanish firm. He also hinted at necessary changes in supplier relationships: “We have to make them more efficient.”

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