Maintenance and Modifications
West Star Aviation Rises To Meet Soaring AOG Demand
The company saw record demand for AOG services last month
West Star Aviation technician inside aircraft
With the peak summer travel season underway, West Star Aviation is responding to a record number of AOG work requests.

West Star Aviation’s purchase of mobile aircraft repair specialist DC Jet earlier this year is paying dividends as the combined companies saw record AOG volume last month. Through the acquisition, the Illinois-based MRO provider added technicians and expanded tools, which it said have enabled it to respond to customer needs quickly and efficiently as demand increased.

Those additional resources allowed the company to achieve an 84% customer request acceptance rate in May, also setting a record. It operates a dedicated 24/7 AOG call center staffed by 12 people who coordinate rapid response and dispatch technicians when customers require immediate support.