Job candidates may not always leave an interview knowing they want the role, but they often leave with a clear sense of whether they trust the leadership behind it. That impression can form after a vague answer about scheduling, a shifting timeline, or a follow-up question that goes unanswered.
Even when nothing is overtly wrong, small gaps in clarity can create doubt. In business aviation, where teams are lean and decisions move fast, the hiring process becomes an early demonstration of how the operation communicates, sets expectations, and follows through.
Sheryl Barden, CAM, is CEO of Aviation Personnel International, the longest-running recruiting and HR consulting firm dedicated to business aviation. A recognized thought leader on workforce and leadership issues, she is an NBAA CAM Fellow, past member of NBAA’s board of directors and advisory council, and recipient of NBAA’s John P. “Jack” Doswell Award for lifetime achievement and service to business aviation.
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