In measuring the performance of in-flight connectivity, the aviation industry has come to accept that peak network speeds do not adequately reflect the quality of a service. To better quantify the overall user experience with in-flight connectivity, Viasat is implementing a new method of performance analytics for its JetXP in-flight broadband service dubbed In-flight Quality of Experience (iQe).
“For years as an industry, we’ve been educating the market to associate single speed tests with connectivity performance, and I think we’ve learned that that’s not really a good metric,” Claudio D’Amico, v-p of business aviation at Viasat, told AIN. “As an industry, we’ve been making decisions on how to equip an aircraft based on a speed test without any context, and I think we need to evolve, and that’s what we’re trying to bring to the market with iQe.”
In this article
More In Cabin Interior and Electronics
