Matt Thurber, editor-in-chief at AIN Media Group, has been flying since 1975 and writing about aviation since 1978 and now has the best job in the world, running editorial operations for Aviation International News, Business Jet Traveler, and FutureFlight.aero. In addition to working as an A&amp;P mechanic on everything from Piper Cubs to turboprops, Matt taught flying at his father’s flight school in Plymouth, Mass., in the early 1980s, flew for an aircraft owner/pilot, and for two summer seasons hunted swordfish near the George’s Banks off the East Coast from a Piper Super Cub. An ATP certificated fixed-wing pilot and CFII and commercial helicopter pilot, Matt is type-rated in the Citation 500 and Gulfstream V/550. Based in the Pacific Northwest, Matt and his team cover the entire aviation scene including business aircraft, helicopters, avionics, safety, manufacturing, charter, fractionals, technology, air transport, advanced air mobility, defense, and other subjects of interest to AIN, BJT, and FutureFlight readers.

Editor-in-Chief

Matt Thurber

Gulfstream designs, develops, manufactures, markets, and services business jet aircraft.

The new Gulfstream Aerospace Texas Repair and Overhaul Center in the Dallas-Fort Worth area is officially open, adding more component repair and overhaul capabilities to the company’s service arm. Gulfstream's three-year-old factory-owned service center is nearby at Fort Worth Alliance Airport (KAFW).
Gulfstream spent $21 million to build the new facility, which encompasses 100,000 sq ft and houses more than $5 million of dedicated parts and inventory for repairs. Activities at the center include wheels, brakes, batteries, hydraulics, structures, and composites. Plans call to add avionics, landing gear, and other components to the menu.
“By expanding our in-house repair and overhaul capabilities, we’re expediting turnaround times and increasing parts availability to best support our customers’ needs while maximizing safety, quality, and efficiency,” said Gulfstream president Mark Burns. “We will continue to invest in component repair, maintenance support, and spare parts to enhance overall service for our customers, particularly as our fleet continues to grow.”
The number of employees who work for Gulfstream’s various product support entities is now more than 5,000. These include personnel who work as technicians, for field and airborne support (FAST), and at factory-owned and authorized service centers, authorized warranty facilities, and parts warehouses.
Earlier this year, Gulfstream opened an expanded service center in Mesa, Arizona. “I believe this [year] to be the single most significant investment in customer support in the history of our company,” said Lor Izzard, senior v-p of customer support.
“Mesa is much more than just the service center,” he added. “It’s now a spares distribution location. Also on the west side of the complex, we have opened our own training center, similar to what we have in Savannah, because we want to be in charge—obviously—of quality and safety.”
Spanning 225,000 sq ft, the Mesa facility features an air-conditioned hangar, full-span crane, and two tail dock stations. There is enough space for a mix of 13 aircraft inside and eight on the ramp.
“We also have 36 beautiful customer offices and a customer lounge,” Izzard said. “The Mesa service center provides a deeper level of inspection and maintenance with avionics installations and structural repair capability on all Gulfstream models.”
Placing parts at strategic locations is just one way Gulfstream is able to keep customers’ airplanes flying. Since 2023, the product support division has used aircraft data to predict and prevent service interruptions, according to Izzard. “We started this quietly in 2023, but it’s a full-blown program now,” he said. “It’s an incredible tool, and we have not yet started with AI analytics, but we are just on the cusp. We have already started internally understanding how AI can accelerate what we’re doing.”
On more than 170 occasions, the system has alerted the technical operations team that a component on a specific airplane is failing, according to Izzard. “We have placed phone calls through our field service organization or technical operations to that customer and said, ‘Hey, we are either shipping your part or FAST is going to be on your doorstep. We’re going to replace that part in your airplane.’ It’s a very exciting space for us.”

News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.

Gulfstream Adds Repair and Overhaul Facility in Dallas-Fort Worth Area

Specializes in component services

Gulfstream spent $21 million to build the new facility, which encompasses 100,000 sq ft and houses more than $5M of dedicated parts and inventory for repairs.

2024 Corporate Aviation Leadership Summit

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

Corporate aviation maintenance experts sound off on software issues

AINsight: Too Much AI Talk, but Maybe It Can Help MROs

Kerry Lynch

Completion is ahead of year-end deadline

Gulfstream Implements Voluntary SMS Programs for U.S. MROs

Charles Alcock

News and developments about everything that goes into the cabin of an aircraft, from floor coverings to headliners, with a special emphasis on in-flight entertainment, communications and other electronics for passengers. If it is in the cabin of an aircraft, it’s covered here.

The Swiss-based MRO group’s customer base spans the Middle East, Asia, Africa, and Europe

AMAC Invests in Self-sufficiency To Support the World’s VIP Jets

News and developments about airplanes, helicopters and unmanned air vehicles used in all varieties of operations, including airlines, military, business, commercial, general aviation and private.

News about bills, laws, regulations and other governmental decisions affecting aviation and aerospace. Topics include FAA re-authorizations, taxes on fuel and aviation activities, environmental legislation, ICAO decisions, governmental mediation of labor conflicts and World Trade Organization disputes and decisions.

Certification covers multiple Dassault, Gulfstream, and Embraer jets

Vietnam Approves ExecuJet Haite for Bizjet Maintenance

Essential news and analysis on the defense aerospace business. Your trusted source for new and ongoing programs and requirements in military aircraft (manned and unmanned), engines, avionics, weapons and associated systems, including ground-based air defense.

NBAA-BACE 2025

In this article

Gulfstream

More In Maintenance and Modifications

AINsight: Too Much AI Talk, but Maybe It Can Help MROs

Corporate aviation maintenance experts sound off on software issues

Gulfstream Implements Voluntary SMS Programs for U.S. MROs

Completion is ahead of year-end deadline

AMAC Invests in Self-sufficiency To Support the World’s VIP Jets

The Swiss-based MRO group’s customer base spans the Middle East, Asia, Africa, and Europe

Vietnam Approves ExecuJet Haite for Bizjet Maintenance

Certification covers multiple Dassault, Gulfstream, and Embraer jets

Jet Aviation Wins Pilatus PC-24 Contract for French Navy

MRO is purchasing, leasing, and providing ongoing support for three PC-24s

Duncan Aviation Grows Mobile NDT Inspection Services

Mobile teams offer nationwide onsite inspection services

ODAs Offer STC Help during Government Shutdown

Kilroy Aviation expertise can keep modification projects moving

Greenpoint Delivers Latest BBJ 787 Completions Job

Greenpoint has completed dozens of BBJ aircraft

AIN Products

SUBSCRIPTIONS

RESOURCES

ABOUT AIN