Maintenance and Modifications
Aero Star Aviation Introduces AI Maintenance Assistant
Virtual assistant “Ava” is designed to reduce downtime and boost accuracy and efficiency
Ava AI maintenance assistant
Aero Star virtual assistant (Ava) helps technicians with troubleshooting and sharing tribal knowledge. © Aero Star Aviation

Aero Star Aviation, a Dallas-based FAA repair station and Embraer maintenance specialist, has introduced a new artificial intelligence (AI) tool to improve efficiency and customer experience. The system, featuring a virtual assistant named Ava, is designed to streamline troubleshooting for technicians and reduce maintenance turnaround times by accessing data captured in the Corridor MRO management software that Aero Star uses.

“Artificial intelligence is something that is new, and it’s very powerful, and can impact new ways of doing things in aviation,” said Aero Star owner and president Chris Grinnell. An aircraft technician with years of experience working on Embraer business jets, Grinnell often finds himself dragged into questions of how to troubleshoot a problem that a newer mechanic has never seen before. “It’s all based off of tribal knowledge,” he said.