Charles Alcock is managing editor of the AIN Media Group, having rejoined the company in 2019. He has been an aviation journalist since 1986, and previously worked for AIN from 1990 to 2017, most recently as editor-in-chief. His main focus is on covering new aviation technology and business models, as well as international news.
Having been raised in the London area, Alcock studied at the University of Manchester in the UK and earned an honors degree in Politics and Modern History. He speaks English and French, and some German.

Managing Editor

Gulfstream designs, develops, manufactures, markets, and services business jet aircraft.

Charles Alcock

Rolls-Royce is the world’s leading engine supplier in business aviation, powering some of the largest, fastest, and longest-range business jets available. Rolls-Royce powers aircraft built by Bombardier, Cessna, Embraer and Gulfstream. Our products and services include the Pearl, BR725, BR710, AE3007, Tay, Spey, MR&O, and CorporateCare® Enhanced, the leading solution for engine care. This maintenance program offers increased asset liquidity, nacelle coverage and complete engine management, from line maintenance to shop visits. CorporateCare Enhanced, the comprehensive, fixed-cost engine maintenance management plan, provides customers with a global support infrastructure which includes: Engine Health Monitoring, a worldwide network of Authorised Service Centres and globally distributed spare parts and engines, all managed by our dedicated 24/7 Business Aircraft Availability Centre.

Rolls-Royce aims to be supporting more than 1,600 CorporateCare Enhanced contracts for operators of business jets powered by its turbofans by year-end. The manufacturer continues to expand its product support network as deliveries ramp up on engines developed for new models such as the Gulfstream G700 and G800.
In response to input from operators, Rolls-Royce is implementing changes to CorporateCare Enhanced’s terms and conditions. For example, following a meeting in September of the company’s U.S. Corporate Customer Council, it is adding coverage for foreign object damage to Pearl 700 fan blisks, which has previously been solely covered by insurance.
“Having already covered parts and labor [for repairs], we’re now focusing more on the customer experience, with the aim of making our support more seamless for operators,” explained Lindsey Gillen, v-p of sales and marketing at Rolls-Royce Business Aviation Services.
This week at NBAA-BACE, Rolls-Royce's new exhibit is providing visitors with an interactive experience to learn more about every aspect of CorporateCare Enhanced. It is also promoting its new Priority Access, Premier Support brand, and pledge that any money spent on the support packages will always be recouped through its positive contribution to aircraft&nbsp;resale values.
CorporateCare flight-per-hour rates are subject to pre-determined escalation rates, which Rolls-Royce says are now more stable and predictable. Part of this stability comes from the company’s increased use of artificial intelligence to assess and proactively respond to data generated by its engine health monitoring systems.
<h2>AI Crunches More Data and Faster</h2>
For the latest Pearl engines, Rolls-Royce’s engineering team in Dahlewitz, Germany, can now check around 10,000 performance parameters at a rate of about one data point per second. In addition to hot section engine parts, the technology can also track elements such as hydraulic systems, where signs of slower performance might be an early signal of problems that can be prevented.
The first Pearl 800 turbofans for the Gulfstream G800 were delivered in August. Gillen told AIN that the company is now preparing to start supporting operators of the Dassault Falcon 10X from 2027, when the twinjet is expected to enter service.
For the AE3007 and Tay engines, CorporateCare Enhanced includes troubleshooting and mobile repair team travel costs. For the Pearl 15, Pearl 700, BR710, and BR725 models, the cover extends to maintenance for the whole powerplant, including the nacelle, engine build-up, and thrust reversers, as well as related services such as dealing with corrosion and erosion.
Rolls-Royce engines power more than 4,000 business aircraft, and the company claims almost a 70% share of the propulsion market for very-long- and ultra-long-range, large-cabin jets. More than 2,500 business jets are covered by the CorporateCare Enhanced and standard CorporateCare programs, and 75% of newly delivered Rolls-Royce-powered aircraft are now covered by the former.
CorporateCare Enhanced hourly rate contracts run for 10 years, and if the aircraft is sold before the end of that period they can switch to a new contract. According to Rolls-Royce, operators covered by the contracts receive 35% more value in terms of the maintenance costs they would incur if they were not covered and paid the expenses out of pocket.
Rolls-Royce has invested around $1 billion in its service center network for business aircraft engines. This commitment includes 10 parts stores worldwide exclusively for CorporateCare operators to ensure that they have priority access at a time when supply chain issues can cause maintenance delays.&nbsp;
The manufacturer has 85 service centers worldwide, in addition to 85 on-wing service technicians who can be dispatched to assist operators. It also holds around 250 lease assets, including engines and nacelles, that can be fitted to customer aircraft during maintenance work.

News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.

Rolls-Royce Expands Terms for CorporateCare Business Jet Engine Cover

Foreign object damage to some fan blisks now covered by program 

With almost 1,600 CorporateCare Enhanced power-by-the-hour engine support contracts in place, Rolls-Royce says it is further improving the customer experience.

Rolls-Royce Expands CorporateCare Engine Cover

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News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

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In this article

Gulfstream G700/G800

Falcon 10X

Rolls-Royce

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