After its rise from the bottom of the business jet manufacturer ratings to the top spot last year in AIN’s annual Product Support Survey, Bombardier retained that position for a second year in a row, despite changes to the AIN survey methodology that weighted more toward independent reviews. The Canadian OEM scored the highest in three of the 10 survey categories (cost per hour programs, parts availability, and AOG response) to receive an overall average score of 8.14 from respondents.
That total narrowly edged out Gulfstream—which led in factory owned service centers and technical representatives—and Embraer, which was tops in cost of parts, technical manuals, warranty fulfillment, and overall aircraft reliability. In the business jet ratings, they were followed by Dassault and Textron Aviation, the latter earned the top score in the authorized service center category.
More In Maintenance and Modifications
