Training and Workforce
NBAA Unveils Customer Service Training Certification
The online, self-paced program is eligible for CAM credits
Planeside interaction between staff, crew and passenger
NBAA's new customer service certification program looks to help business aviation customers up their game when it comes to customer interactions. © AdobeStock

NBAA has launched a customer service certification program, aimed at strengthening business aviation stakeholders’ customer-facing interactions. Created in partnership with ServiceElements International, the course—which consists of eight on-demand, self-paced modules—will provide staff training to improve the client experience and drive customer loyalty.

Among the topics covered are understanding outstanding customer service; characteristics of poor service; today’s business aviation customers; challenging customer interactions; and safety, service, and teamwork.

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