A lifelong aviation enthusiast who joined&nbsp;AIN&nbsp;in 2007, Curt came to&nbsp;the publication&nbsp;from the broadcast industry where he was a national science and technology television reporter and producer. He writes on the FBO field, aviation finance, and sustainable aviation and occasionally contributes to&nbsp;AIN&nbsp;sister publication&nbsp;Business Jet Traveler. Curt was a member of the AINtv reporting staff that won the 2008 Aerospace Journalist of the Year award for Best Airshow Daily. That same year, he was a finalist for another AJOYA award. He earned an AJOYA for Best Business Aviation Submission in 2018 and was a finalist in that category in 2021. He received the National Air Transportation Association’s&nbsp; Aviation Journalist Award in 2012 and won a Pegasus Sapphire Business Aviation Award for outstanding journalism in 2021.
Before joining AIN, Curt worked with&nbsp;Consumer Reports’ television division, CRTV, and for several local television news staffs. An honors graduate of the State University of New York at Stony Brook, he earned a master’s degree in broadcast journalism from Boston University in 1995. Curt lives in New York State with his wife and two young sons.

Senior Editor

Curt Epstein

NBAA has launched a customer service certification program, aimed at strengthening business aviation stakeholders’ customer-facing interactions. Created in partnership with ServiceElements International, the course—which consists of eight on-demand, self-paced modules—will provide staff training to improve the client experience and drive customer loyalty.
Among the topics covered are understanding outstanding customer service; characteristics of poor service; today’s business aviation customers; challenging customer interactions; and safety, service, and teamwork.
“There is a lot of great training out there, but nothing that really puts it together all in one place,” said NBAA senior director of credentialing Tyler Austin. “Many of our members were going outside of aviation training for customer service needs, and there wasn’t something that was really designed holistically for the aviation industry, so we quickly realized that there was a need.”
Registrants will have a six-month window to complete the course. Those who pass the final exam will be issued a digital certificate and badge that can be shared on social media and in other online locations.
The Business Aviation Customer Service Certificate is approved for credit under NBAA’s Certified Aviation Manager (CAM) program. Successful participants will be awarded four points toward their CAM application or recertification.

News about simulators and training procedures, as well as workforce.

NBAA Unveils Customer Service Training Certification Program

The online, self-paced program is eligible for CAM credits

NBAA has launched a customer service certification program aimed at strengthening business aviation stakeholders' customer-facing interactions.

NBAA Unveils Customer Service Training Certification

2024 Corporate Aviation Leadership Summit

Amy Wilder

News and information about crew, passenger, aircraft and airport security issues.

News and issues relating to the aerospace industry that are related to the science, engineering and business of flight in space involving civil, industrial and military applications, and similar topics related to flight in the atmosphere of the Earth that are not covered more directly by other AINonline subject channels. In other words, both astronautical and aeronautical subjects, except for those aeronautical topics that are specifically covered elsewhere on this website.

Company offers AI-powered safety systems

NATA Compliance Services Rebrands as AirTera

Sheryl Barden

News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

Costs to replace a critical flight department employee can easily be in the six-figure range

AINsight: Hidden Cost of Losing a Senior Maintenance Technician

Industry must be promoted as a long-term career, not just a stepping stone

AINsight: The Bizav Pilot Pipeline Predicament

Jessica Reed

New developments and products in avionics, specifically about aircraft electronics in the cockpit.

News and issues concerning general aviation, specifically airplanes and helicopters powered by piston and alternative engines (i.e., non-turbine powered aircraft). Subjects include aircraft, engines, personnel, acquisitions, accidents, safety, security and training.

CAET program will offer three tiers of certification

AEA Launches Avionics Technician Certification Program

New developments at FBOs including regulations and noise issues; legal disputes; openings, acquisitions and mergers.

News and information on safety procedures and concerns.

More In Training and Workforce

NATA Compliance Services Rebrands as AirTera

Company offers AI-powered safety systems

AINsight: Hidden Cost of Losing a Senior Maintenance Technician

Costs to replace a critical flight department employee can easily be in the six-figure range

AINsight: The Bizav Pilot Pipeline Predicament

Industry must be promoted as a long-term career, not just a stepping stone

AEA Launches Avionics Technician Certification Program

CAET program will offer three tiers of certification

Paragon Network Embraces Gulfstream Handling Training

18 of the network’s locations have completed the specialized training

Jefferies: With Simcom in Fold, CAE Rapidly Expanding

Simcom helped boost CAE’s market share to 40%

Jeff Pino Foundation Brings 100 Students to Verticon

Program fuels curiosity and passion of next generation of aviation professionals

JSfirm Sees Uptick in Aviation Job Seekers

Online employment platform noted a strong start to 2025

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