Maintenance, repair, and overhaul (MRO) service providers are increasingly relying on artificial intelligence (AI) to make their work more efficient and reliable. In recent years, AI technologies such as computer vision, predictive analytics, and machine learning have percolated into just about every facet of MRO processes—from engine inspections to supply chain management to administrative tasks.
While business aircraft manufacturers and MRO service providers have been using forms of AI technology to automate some simple processes for years, recent advances in generative AI have opened the door to a world of new applications. For example, generative AI can automatically create maintenance log entries and reports, and it can analyze sensor data to predict when parts may require maintenance. It can also handle more mundane tasks such as customer service emails.
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