Gregory Polek has spent his entire career in aviation journalism with AIN, starting as a proofreader and assistant to then-managing editor Mary Mahoney in 1995 after serving an internship with&nbsp;New Jersey Monthly&nbsp;magazine and completing his B.A. degree in English/Writing at New Jersey’s William Paterson College. By 1997 Polek accepted a position as an associate editor, covering the regional airline beat for&nbsp;Aviation International News&nbsp;in place of retiring industry veteran Don Anderson. The assignment took Polek across North America and Europe to profile regional airlines varying in size and mission from the likes of floatplane operators Kenmore Air and Chalk’s Ocean Airways to regional jet operators such as SkyWest and American Eagle. Today, in his dual role as Air Transport Editor and International Airshow Editor, Polek writes, edits, and manages AIN’s commercial aviation content while overseeing each of the company’s daily international air show publications in Paris, Farnborough, Singapore, and Dubai. Most recently Polek has assumed oversight of daily coverage of the Helicopter Association International’s annual Heli-Expo convention.

Senior Editor

Gregory Polek

ACI Jet has made advances in its quoting process as part of a plan to deliver faster and more accurate aircraft maintenance quotes for customers, the San Luis Obispo, California-based Bombardier Authorized Service Facility (ASF) said this week. Responding to customer feedback, ACI Jet has invested in additional human resources and technology to ensure timely and accurate service quotes.
The move aims to not only ensure a better product for existing customers, but to re-engage customers who previously faced delays in obtaining service estimates.
“We’ve listened, and we’re responding,” said ACI Jet v-p of aircraft maintenance Dave Jensen. “Our growing customer base comes to ACI Jet with the expectation of top-tier, right-the-first-time service. However, we acknowledge that we haven’t always been as swift in delivering estimates as we would like. After closely examining areas for improvement, we decided on a two-pronged approach—adding highly qualified resources coupled with new technology providing enhanced automation.”
The enhancements ensure timely reviews of customer requests for quotes—in some cases delivered the same day.&nbsp;It also redesigned its proposal template to improve high-level project details and disseminate specific task requirements for planners in a “streamlined, easy-to-read format.”
Additionally, ACI Jet hired 15-year industry veteran Sebastien Joncas as a dedicated project estimator and Michael Morin as a project manager.

News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.

ACI Jet Details Plans for Faster MRO Quotes

The Bombardier service facility invests in tools and resources to ensure timely and accurate service estimates

ACI Jet has made significant advances in its quoting process as part of a plan to deliver faster and more accurate customer quotes.

2024 Corporate Aviation Leadership Summit

Matt Thurber

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

Essential news and analysis on the defense aerospace business. Your trusted source for new and ongoing programs and requirements in military aircraft (manned and unmanned), engines, avionics, weapons and associated systems, including ground-based air defense.

Panel participants included Boeing, Gulfstream Aerospace, and West Star Aviation

Summit Highlights St. Louis Aero MRO and Manufacturing

Kerry Lynch

News and developments about everything that goes into the cabin of an aircraft, from floor coverings to headliners, with a special emphasis on in-flight entertainment, communications and other electronics for passengers. If it is in the cabin of an aircraft, it’s covered here.

What began 22 years ago as a Caravan project is now a busy multimillion-dollar business

Building Interiors at Yingling Aviation

MRO services for E1000 turboprops available at company’s Denver location

Stevens Aerospace Joins Epic Aircraft Service Network

Executives share their experience with system

Duncan Adds Gogo 5G to Company Citation Excel

Charles Alcock

News about bills, laws, regulations and other governmental decisions affecting aviation and aerospace. Topics include FAA re-authorizations, taxes on fuel and aviation activities, environmental legislation, ICAO decisions, governmental mediation of labor conflicts and World Trade Organization disputes and decisions.

More In Maintenance and Modifications

Summit Highlights St. Louis Aero MRO and Manufacturing

Panel participants included Boeing, Gulfstream Aerospace, and West Star Aviation

Building Interiors at Yingling Aviation

What began 22 years ago as a Caravan project is now a busy multimillion-dollar business

Stevens Aerospace Joins Epic Aircraft Service Network

MRO services for E1000 turboprops available at company’s Denver location

Duncan Adds Gogo 5G to Company Citation Excel

Executives share their experience with system

Australian Regulator Approves Textron Service Centers

Textron operates service centers in Melbourne, Perth, and Gold Coast

C&L Aerospace Tapped for Challenger Flutter Damper Mx

The company was selected by OEM Héroux-Devtek

Avcon Delivers Aerial Weapon in Florida Mosquito Fight

The Kansas-based company specializes in modifying airframes

Duncan Aviation Authorized for Honeywell APU Repairs

MRO’s Lincoln facility expects to bring work online in early 2027

AIN Products

SUBSCRIPTIONS

RESOURCES

ABOUT AIN