AIN Staff

<h2>Anabel Stein</h2>
<p>B Coleman Aviation KGYY, Customer Service Representative</p>
<h2>Angelica Villela</h2>
<p>Business Jet Center KDAL, Customer Experience Manger</p>
<h2>Ann Roy</h2>
<p>Pentastar Aviation KPTK, Lead Customer Service Representative</p>
<h2>Antonella Lombardi</h2>
<p>Modern Aviation KJFK, Customer Service Manager</p>
<h2>Ashley Bishop-Hallett,</h2>
<p>Atlantic Aviation KCRQ, Customer Service Manager</p>
<h2>Ashley Rainer</h2>
<p>Sheltair KBJC, Customer Service Manager</p>
<h2>Barbara Wicks</h2>
<p>Atlantic Aviation KBDR,Lead Customer Service Representative</p>
<h2>Bernie Spencer</h2>
<p>Heritage Aviation KBTV, Customer Service Representative</p>
<h2>Betsy Santos-Torres,</h2>
<p>Bohlke Intl Airways TISX, Customer Service Manager</p>
<h2>Betsy Wines,</h2>
<p>Signature Aviation (Formerly Meridian) KTEB, Director Customer Relations</p>
<h2>Brandon Clark</h2>
<p>Flightserv KTTN, Customer Service/Marketing Manager</p>
<h2>Brian King</h2>
<p>Million Air KALB, General Manager</p>
<h2>Casey Blundetto</h2>
<p>Premier Jet Center KFCM,Customer Service Representative</p>
<h2>Christina Carey</h2>
<p>Alliance Aviation Services KAFW, Director of Marketing And Outreach</p>
<h2>Dawndi Ulmer,</h2>
<p>Fargo Jet Center KFAR, Customer Service Representative</p>
<h2>Delanie Potteiger</h2>
<p>Sheltair KLAL, Customer Service Representative</p>
<h2>Erika Estrada</h2>
<p>Sheltair KDAB, General Manager</p>
<h2>Estrella Flores</h2>
<p>Carlsbad Jet Center KCRQ, Hospitality Manager</p>
<h2>Eugenio Uriona</h2>
<p>Chantilly Air Jet Center KHEF, Customer Service Supervisor/Pilot</p>
<h2>Francesco Cossu</h2>
<p>Eccelsa Aviation LIEO, General Manager</p>
<h2>Gavin Dyer</h2>
<p>Wilson Air Center KCLT, Concierge</p>
<h2>Hannah Branda</h2>
<p>Sheltair KTPA, Customer Service Representative</p>
<h2>Harvey Tucker</h2>
<p>Million Air KHOU, Line Service Manager</p>
<h2>Holly Hopkins</h2>
<p>Texas Jet KFTW, Customer Relations Manager</p>
<h2>Jan Lee</h2>
<p>Hong Kong Business Aviation Center VHHH, Customer Service Supervisor</p>
<h2>Jeff Carbray</h2>
<p>Skyservice CYYC, Manager, FBO Operations</p>
<h2>Jenna Anderson</h2>
<p>Atlantic Aviation KPIT, Customer Service Representative</p>
<h2>Jenner Brown</h2>
<p>Jackson Jet Center KBOI, Customer Service Representative</p>
<h2>Julia Mogg</h2>
<p>Henriksen Jet Center KEDC,Customer Service Representative</p>
<h2>Katie Tisma</h2>
<p>Harrods Aviation EGGW, Customer Service Manager</p>
<h2>Kawai Lopez</h2>
<p>Monterey Jet Center KMRY, Customer Service Manager</p>
<h2>Kerrie Kiefer</h2>
<p>Cutter Aviation KABQ, Customer Service Manager</p>
<h2>Kevin Cayer</h2>
<p>Fontainebleau Aviation KOPF, Brand Ambassador</p>
<h2>Kyndal Burch</h2>
<p>Million Air KSAT, Customer Service Lead</p>
<h2>Lauren Rones-Payne</h2>
<p>Million Air KHPN, General Manager</p>
<h2>Leigh Kendziorski</h2>
<p>Sheltair KSAV, General Manager</p>
<h2>Liane Rolle</h2>
<p>National Jets KFLL, Guest Services Supervisor</p>
<h2>Lindsey Sherman</h2>
<p>Projet Aviation KJYO, Client Service Manager</p>
<h2>Lita Tanner</h2>
<p>Sheltair KFLL, Customer Service Representative</p>
<h2>Meatha Southern</h2>
<p>Sheltair KDTO, Customer Service Representative</p>
<h2>Melissa Shollenbarger</h2>
<p>Galaxy FBO KADS, Regional Director Of Sales</p>
<h2>Mellisa Luedke</h2>
<p>Mac Jets KPWM, Customer Service Representative</p>
<h2>Michelle King</h2>
<p>Mckinney Air Center KTKI, Customer Service Representative</p>
<h2>Monica Otin</h2>
<p>Provo Air Center MBPY, Senior Concierge</p>
<h2>Mya Hamilton</h2>
<p>Global Select KSGR, Airport Services Representative</p>
<h2>Nathan Farrow</h2>
<p>Harrods Aviation-The Knightsbridge EGSS, Head of Customer Experience</p>
<h2>Nikki Newcity</h2>
<p>Sheltair KECP,&nbsp;Customer Service Manager</p>
<psheltair kecp>
<h2>Pam Coates</h2>
<p>Wilson Air Center KCHA, Concierge Supervisor</p>
<h2>Peni Nelson</h2>
<p>Desert Jet Center KTRM, Customer Relations Advisor</p>
<h2>Phillip Humphries</h2>
<p>Sheltair KJAX, Line Service Manager</p>
<h2>Pierre Tremblay</h2>
<p>Lux FBO CYHU, Sales Manager</p>
<h2>Richard Campbell</h2>
<p>Cutter Aviation KPHX, Regional Manager, Line Services</p>
<h2>Savanah Dowling</h2>
<p>Clay Lacy Aviation-KSNA, Lead Client Services Representative</p>
<h2>Shalene England</h2>
<p>J. A. Air Center KARR, Customer Service Representative Manager</p>
<h2>Shanna Ash</h2>
<p>Hill Aircraft KFTY, Customer Service Manager</p>
<h2>Shelby Atwell</h2>
<p>Aero-One Aviation KDHN, Customer Service Representative</p>
<h2>Solange Videira</h2>
<p>Skyservice Vancouver CYVR, Customer Service Representative</p>
<h2>Stone Chau</h2>
<p>Tag Aviation VMMC, Deputy General Manager</p>
<h2>Tara Creel-Cesena</h2>
<p>Cutter Aviation KDVT, General Manager</p>
<h2>Vincent Camus</h2>
<p>Dassault Falcon Services LFPB, Customer Service Representative</p>
<h2>Willy Mayorga</h2>
<p>Banyan Air Service KFXE, Line Service Technician</p>
<h2>Ysabella Tetley</h2>
<p>Henriksen Jet Center KTME, Customer Relations Manager</p>
</psheltair>


<p>News about simulators and training procedures, as well as workforce.</p>


Above & Beyond — Individuals that provide outstanding customer service

During AIN’s annual FBO survey customers highlighted individuals who go above and beyond their call of duty. 

During AIN’s annual FBO survey customers highlighted individuals who go above and beyond their call of duty. See many of those named and the praise they received.

Above & Beyond FBO Survey 2024

2024 Corporate Aviation Leadership Summit

Matt Thurber

<p>News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.</p>


<p>News and issues relating to international air transport and cargo carriers, national airlines and regional airlines, including aircraft, engines, personnel, acquisitions, accidents, safety, security and training.</p>


<p>News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.</p>


First step toward licensing could encourage youth to seek aviation careers

GAO Wants High Schoolers To Take Mechanic General Test

Charlotte Bailey

<p>Essential news and analysis on the defense aerospace business. Your trusted source for new and ongoing programs and requirements in military aircraft (manned and unmanned), engines, avionics, weapons and associated systems, including ground-based air defense.</p>


Evolving AI-augmented simulator-based approach to ‘gamify’ learning 

Saab Shaking Up Gripen Training with Project Skynapse 

Howard Hardee

<p>News and developments about airplanes, helicopters and unmanned air vehicles used in all varieties of operations, including airlines, military, business, commercial, general aviation and private.</p>


<p>News and issues relating to the aerospace industry that are related to the science, engineering and business of flight in space involving civil, industrial and military applications, and similar topics related to flight in the atmosphere of the Earth that are not covered more directly by other AINonline subject channels. In other words, both astronautical and aeronautical subjects, except for those aeronautical topics that are specifically covered elsewhere on this website.</p>


Spirit AeroSystems workers give Leeham News and Analysis the inside track 

Cutting 'Traveled Work' Delays At Spirit Critical To 737 Output

Jessica Reed

Michel Denis was named CEO of Daher,  Steve Varsano president of Flexjet, and Robert Sumwalt was the next Wright Trophy recipient

People in Aviation —September 2026

Charles Alcock

<p>News and issues regarding all manner of civil and military rotorcraft and their powerplants, including helicopters, tilt rotors and unmanned air vehicles.</p>


<p>News and information on safety procedures and concerns.</p>


Austrian manufacturer has yet to say which rotorcraft types it will support 

Axis Announces Plans for Helicopter Training Systems

In a Corporate Aviation Leadership Summit (CALS) roundtable on retention, an aviation staffing expert and flight department leaders traded hard-won lessons on money, culture, and knowing who you’re really competing with.

The Retention Stool Has Four Legs: What Flight Departments Get Wrong about Keeping Talent

Across three separate CALS sessions, flight department leaders worked through the same hard questions about earning trust, leading individuals, and holding the line.

More In Training and Workforce

GAO Wants High Schoolers To Take Mechanic General Test

First step toward licensing could encourage youth to seek aviation careers

Saab Shaking Up Gripen Training with Project Skynapse

Evolving AI-augmented simulator-based approach to ‘gamify’ learning

Cutting 'Traveled Work' Delays At Spirit Critical To 737 Output

Spirit AeroSystems workers give Leeham News and Analysis the inside track

People in Aviation —September 2026

Michel Denis was named CEO of Daher, Steve Varsano president of Flexjet, and Robert Sumwalt was the next Wright Trophy recipient

Axis Announces Plans for Helicopter Training Systems

Austrian manufacturer has yet to say which rotorcraft types it will support

The Retention Stool Has Four Legs: What Flight Departments Get Wrong about Keeping Talent

In a Corporate Aviation Leadership Summit (CALS) roundtable on retention, an aviation staffing expert and flight department leaders traded hard-won lessons on money, culture, and knowing who you’re really competing with.

Leadership from the Cockpit to the Department: What Three Days of Roundtables Revealed

Across three separate CALS sessions, flight department leaders worked through the same hard questions about earning trust, leading individuals, and holding the line.

Tapping Data to Safely Drive Up Aerospace Productivity

The lack of 3D data is holding back some aspects of manufacturing

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