There are few situations in which supply chain constraints are more frustrating than when it comes to providing the parts and support to keep aircraft flying. Airbus Helicopters is not alone in finding this challenging, but Romain Trapp, the company’s executive v-p of customer support and services, believes 2024 will be a year in which it reaps the rewards of improvements introduced over the last couple of years.
Trapp, who was formerly CEO of Airbus Helicopters Inc. in the U.S., is in charge of helping 3,211 operators worldwide get the best from the 12,393 rotorcraft now in service. “Our main priority now is to fix the supply chain issues and get parts and repairs where they are needed, so we’re trying to make sure all our actions pay off for our customers,” he told reporters in a briefing ahead of the Heli-Expo show.
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