Results in AIN’s 2023 Product Support Survey showed a tie in the business jet category between Gulfstream and Textron Aviation, each of which posted an overall average score of 8.1—just one-tenth of a point ahead of last year’s top scorer, Embraer. Meanwhile, helicopter maker Leonardo finished in the top spot among all companies still producing aircraft with an 8.7 rating. Finally, Pilatus’s support of the PC-12 turboprop earned the highest score among all in-production fixed-wing aircraft at 8.6, equaling its score from 2022.
Virtually every company surveyed continued to feel the results of supply chain constraints, reactions to which appeared varyingly effective in mitigating its impact. Efforts to relieve the pressure took several forms among the respondents, including more communication and hands-on help for suppliers, increasing inventory levels, and maintaining closer ties with teardown agencies to help supplement its parts inventory.
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