Dassault Strategy Expands MRO Footprint | Aviation International News

Maintenance and Modifications

Dassault Strategy Expands MRO Footprint

Acquisitions signal shift to greater aftermarket emphasis

“Our main objective is to optimize the availability of the aircraft for the passengers,” said Jean Kayanakis, Dassault Aviation senior vice-president, of the recent acquisitions of the ExecuJet and TAG support organizations. (photo Dassault)

By AIN Staff • AIN Staff

May 19, 2019

Dassault Aviation’s recent acquisitions of ExecuJet’s MRO Services and TAG Maintenance Services in Europe represent “a changing strategy” for customer support, according to Jean Kayanakis, senior vice-president of worldwide Falcon customer service and maintenance network. “For 40 years, we relied on third-party authorized service centers. But the market is changing. Customers are expecting OEMs to have better control of their experience as a customer. MROs are becoming more important. The business is becoming more influenced by the aftermarket,” he said in an interview at the annual Falcon Maintenance & Operations (M&O) Seminar in Paris. “In days past, engineering input was primary in a new airplane. Tomorrow, it is what the customer may expect in total benefit, including utilization of the aircraft.”

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