Maintenance and Modifications
Dassault’s Customer Service Well Established in China
Several years of gradual investment have ramped up Falcon service capability.
Over the past several years, Dassault Falcon has built up continuous investment in its support network in China. The outreach has supported not only Chinese operators, but also transient customers who regularly visit the region. (Photo: David McIntosh/AIN)
Over the past several years, Dassault Falcon has built up continuous investment in its support network in China. The outreach has supported not only Chinese operators, but also transient customers who regularly visit the region. (Photo: David McIntosh/AIN)

French manufacturer Dassault is feeling tight at home here at ABACE, with host Hawker Pacific being one of its key support partners in China. “China is a key market for Dassault, and providing the best customer service solutions here is of paramount importance to us,” said Olivier Villa, senior v-p of civil aircraft for Dassault Aviation. For Dassault, “civil aircraft” means its line of Dassault Falcon business jets (as it also builds the Rafale fighter jet), and Villa knows that unfailing customer support is the bedrock of building a successful sales program in a region.