Aircraft manufacturers are tackling the challenges of providing after-sale support for their aircraft like never before, with stepped up efforts in areas ranging from improved parts distribution and pricing to the addition of factory-owned service centers and authorized independent facilities. Two long-range business jet manufacturers, Gulfstream and Dassault, are at the forefront of efforts to improve support on a global scale.
The unprecedented growth in recent years of the number of business aircraft shipped outside the U.S. has created the need for additional service capability in areas where general aviation is a weak sibling of the commercial airline industry. Business jet manufacturers are well aware of this need and are expending great efforts to build maintenance infrastructure in burgeoning locales in the Middle East, India and China.
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