FBOs
FBO Survey 2003: North America
Starting this year, AIN is conducting its North American FBO survey annually, having run the program every other year for the past 25 year

Starting this year, AIN is conducting its North American FBO survey annually, having run the program every other year for the past 25 years. Now pilots can take more timely advantage of their colleagues’ ratings of the service facilities that keep business aviation flying. What makes the AIN survey uniquely useful is that it is just that–a survey.

Numbered survey forms are mailed to close to 15,000 pilots, flight department managers and dispatchers asking for their input on all the FBOs they’ve done business with in the past year. The average respondent rated more than 23 FBOs in the following four categories: service, passenger amenities, pilot amenities and facilities. The results are tallied and averaged, with the ratings reduced to a series of colored dots, red for highest, then–in descending order–green, blue, yellow and black.