Training and Workforce
Collins Transforms Its Market Approach
Account executives will be single points of contact for customers
Collins Business Class Seating
Rather than subject matter experts, Collins’ account executives will focus more on being “relationship experts” who are product-agnostic. © Collins Aerospace

Collins Aerospace has “been on a journey of transformation,” according to Cynthia Muklevicz, v-p of global airlines and lessors customer excellence. The transformation is intended to improve customer service, continue development of innovative solutions, and return a profit to shareholders.

Speaking with AIN at the Dubai Airshow, Muklevicz explained that the company’s approach to customers too often resulted in sending multiple sales experts to call on a customer, and the transformation is designed to streamline that process.