The FAA should establish measurable goals and more consistently assess its controller recruiting, hiring, and training processes, the Government Accountability Office asserted in a new report addressing persistent air traffic controller staffing challenges. In the U.S., controller staffing numbers are down, even as hiring rose, and GAO looked into what is causing the attrition amid rising traffic in the National Airspace System.
GAO concluded its report with three recommendations for action: that the FAA develop a system to allow applicants to efficiently access information about their application status and next steps; that the FAA “establish and document measurable goals for its processes to recruit, hire, and train air traffic controllers”; and that the FAA “use the information [it] collects across its databases to assess its processes for recruiting, hiring, and training air traffic controllers and inform decisions about any needed improvements.”
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