Kerry Lynch stepped into the role of editor of the&nbsp;Aviation International News&nbsp;monthly magazine in May 2022 after serving with&nbsp;AIN&nbsp;for eight years. She joined&nbsp;AIN&nbsp;in December 2014 as a senior editor covering Washington and business aviation news. She has also served on Convention News teams, including as editor of&nbsp;HAI Convention News. Lynch previously spent 25 years with Aviation Week. During her time there, she reported for and later steered&nbsp;The Weekly of Business Aviation, oversaw business aviation content on the&nbsp;Aviation Week Intelligence Network, served on the&nbsp;Show News&nbsp;staff, and held roles as the Washington columnist for&nbsp;Business &amp; Commercial Aviation&nbsp;and&nbsp;Overhaul &amp; Maintenance&nbsp;monthly magazines. In 2021 she was honored with the National Business Aviation Association Platinum Wing Award for lifetime achievement in journalism and was the 2004 recipient of the National Air Transportation Association’s Aviation Journalism Excellence Award. She also has been a recipient of an Aerospace Media Award for business aviation (2022) and NBAA Gold Wing Award (2003, 2024). Lynch graduated from The Ohio State University with a bachelor of arts in journalism.

Editor, AIN monthly magazine

Kerry Lynch

NBAA has teamed up with ServiceElements International (SEI) to offer a Business Aviation Customer Service Certificate program designed to provide training and enhance the professionalism of customer service specialists in the industry.
The program involves eight self-paced, on-demand learning modules with knowledge checks and a final assessment. Upon completion, professionals receive the NBAA Business Aviation Customer Service Certificate, which is valid indefinitely, and they also earn Certified Aviation Manager credit.
The program provides a baseline knowledge with introductory to mid-level training on elements of exemplary customer service, NBAA said, and also encourages advanced learning in customer service management.
Module topics review outstanding and poor customer service, what to expect from today’s business aviation customers, managing customers, customer expectations and bringing a value proposition, safety and teamwork, communications, and challenging interactions.
Registrants have a six-month window to complete the course. Pre-registration is available now, and course material will be ready in January.
“There is a lot of great training out there, but nothing that really puts it together all in one place,” said Tyler Austin, NBAA senior director of credentialing. “Many of our members were going outside of aviation training for customer service needs, and there wasn’t something that was really designed holistically for the aviation industry, so we quickly realized that there was a need.”
SEI, which works with a range of aviation companies on service, has also been an NBAA partner on its Professional Development Program provider for more than a decade.
“Delivering exceptional customer service is at the heart of everything we do in business aviation,” said Bob Hobbi, president and CEO of ServiceElements. “NBAA’s new Business Aviation Customer Service Certificate will give aviation professionals a new understanding of the intense level of customer service required in our industry and will equip them with the tools essential to thinking critically and providing exceptional customer service.”

News about simulators and training procedures, as well as workforce.

NBAA Rolling Out Customer Service Certificate Program

Program entails eight self-paced, on-demand learning modules

NBAA has developed a customer service certificate program in partnership with ServiceElements International.

2024 Corporate Aviation Leadership Summit

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News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

Four-decade career in aviation journalism culminated in leading AIN’s editorial team

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News and developments about airplanes, helicopters and unmanned air vehicles used in all varieties of operations, including airlines, military, business, commercial, general aviation and private.

Essential news and analysis on the defense aerospace business. Your trusted source for new and ongoing programs and requirements in military aircraft (manned and unmanned), engines, avionics, weapons and associated systems, including ground-based air defense.

The Dutch air force will receive eight of the two-seaters in 2027

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Matt Thurber

News and issues concerning general aviation, specifically airplanes and helicopters powered by piston and alternative engines (i.e., non-turbine powered aircraft). Subjects include aircraft, engines, personnel, acquisitions, accidents, safety, security and training.

Why not teach new pilots to go around before learning how to land?

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Most major manufacturers will be at static this year

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News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.

News and issues relating to international air transport and cargo carriers, national airlines and regional airlines, including aircraft, engines, personnel, acquisitions, accidents, safety, security and training.

First step toward licensing could encourage youth to seek aviation careers

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Charlotte Bailey

Evolving AI-augmented simulator-based approach to ‘gamify’ learning 

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Howard Hardee

News and issues relating to the aerospace industry that are related to the science, engineering and business of flight in space involving civil, industrial and military applications, and similar topics related to flight in the atmosphere of the Earth that are not covered more directly by other AINonline subject channels. In other words, both astronautical and aeronautical subjects, except for those aeronautical topics that are specifically covered elsewhere on this website.

More In Training and Workforce

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People in Aviation —September 2026

Michel Denis was named CEO of Daher, Steve Varsano president of Flexjet, and Robert Sumwalt was the next Wright Trophy recipient

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