RateMyCRM Allows Pilots To Ask Colleagues for Feedback | Aviation International News

Training and Workforce

RateMyCRM Puts Pilots in the Feedback Loop

The software's creator was surprised to learn his leadership skills needed work

RateMyCRM Feedback system for pilots — © RateMyCRM

By Matt Thurber • Editor-in-Chief

June 28, 2024

As a young new captain for a small five-airplane wet lease airline, Nicholas Dmoch thought his leadership style was “soft and laissez-faire,” he recalled. But shortly after leaving to join a large business aviation fleet operator, a lead flight attendant at the airline did Dmoch a big favor: she gave him a far more accurate assessment of his leadership style, and that sparked the idea for what became his new service, RateMyCRM.

“She said I came across as authoritarian,” he said. “Even in that small company, no one told me [that]. No one did.” So he decided to create a feedback mechanism for flight crew to rate each other—by invitation only—and he called it RateMyCRM.

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The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background.

The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background.

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