FBOs
Signature Hires IHG Leader for Customer-engagement Role
Signature Aviation is creating a dedicated customer engagement team and brought a senior IHG executive on board to lead it.
Signature Aviation is creating a dedicated customer engagement team and brought a senior IHG executive, Derek DeCross, on board to lead it. (Photo: Signature Aviation)
Signature Aviation is creating a dedicated customer engagement team and brought a senior IHG executive, Derek DeCross, on board to lead it. (Photo: Signature Aviation)

Signature Aviation is sharpening its focus on customer engagement, creating a dedicated centralized team that will be led by Derek DeCross, the company announced last week at the NBAA Schedulers & Dispatchers Conference. As senior v-p of global customer engagement, DeCross will spearhead an initiative to enable Signature to better understand, anticipate, and respond to the real estate and aviation needs of its customers, the global FBO chain said.


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