Even during the COVID-19 pandemic, Rolls-Royce continues to ensure world-class support for our global customer base. We recognize that many of our customers are facing unprecedented challenges due to the global pandemic both in their work and personal lives. Rolls-Royce Civil Aerospace business is not immune to the effects of COVID-19 either. Like our customer’s flight departments, we are facing many decisions to control costs and to modify the way we work to ensure we all remain safe and healthy, and that we will be there to serve you when the flying returns to a level of normalcy.
Many customers have chosen during this period of minimal flying to proactively complete any necessary maintenance on their aircraft. Virtually overnight, our behind the scenes teams have learned to work remotely to ensure that logistics, IT infrastructure and digital services remain robust to support your business needs. Our front-line customer support and service teams, such as our On-Wing Service mobile repair team, 24/7 Operational Service Desk, Regional Customer Managers, Technical Help Desk, and Spare Parts Administrators, and many more remain ever vigilant to assist in supporting maintenance activities.
