Maintenance and Modifications
OEMs, MROs Respond to Mobile Scheduled Mx Demand
Aircraft OEMs and MROs try to balance mobile service demands for AOG with light maintenance service requests.
Textron Aviation says it receives requests from customers for its mobile service units to provide light, scheduled maintenance on their Citation jets and King Air turboprops, but priority is given to AOG events. (Photo Textron Aviation)
Textron Aviation says it receives requests from customers for its mobile service units to provide light, scheduled maintenance on their Citation jets and King Air turboprops, but priority is given to AOG events. (Photo Textron Aviation)

A dozen years ago, Cessna Aircraft launched its first mobile service unit (MSU) to provide emergency maintenance service to its Citation jet customers whose aircraft broke down away from their home base or a Citation service center. “We wanted to think about how we could bring service to them more effectively,” said Kriya Shortt, senior v-p of customer service for the Cessna brand’s parent, Textron Aviation. “It’s really the genesis for why we got into the business.” But over time, the role of MSUs has expanded.