Kerry Lynch stepped into the role of editor of the&nbsp;Aviation International News&nbsp;monthly magazine in May 2022 after serving with&nbsp;AIN&nbsp;for eight years. She joined&nbsp;AIN&nbsp;in December 2014 as a senior editor covering Washington and business aviation news. She has also served on Convention News teams, including as editor of&nbsp;HAI Convention News. Lynch previously spent 25 years with Aviation Week. During her time there, she reported for and later steered&nbsp;The Weekly of Business Aviation, oversaw business aviation content on the&nbsp;Aviation Week Intelligence Network, served on the&nbsp;Show News&nbsp;staff, and held roles as the Washington columnist for&nbsp;Business &amp; Commercial Aviation&nbsp;and&nbsp;Overhaul &amp; Maintenance&nbsp;monthly magazines. In 2021 she was honored with the National Business Aviation Association Platinum Wing Award for lifetime achievement in journalism and was the 2004 recipient of the National Air Transportation Association’s Aviation Journalism Excellence Award. She also has been a recipient of an Aerospace Media Award for business aviation (2022) and NBAA Gold Wing Award (2003, 2024). Lynch graduated from The Ohio State University with a bachelor of arts in journalism.

Editor, AIN monthly magazine

Kerry Lynch

Gulfstream is rebranding its Product Support organization to Customer Support, a move that the Savannah, Georgia manufacturer says better emphasizes its focus on the customer. “This shift underscores the tremendous degree to which we prioritize and value our customers,” said Derek Zimmerman, president, Gulfstream Customer Support. “This rebranding puts our focus squarely where it should be.”

 


The organization encompasses more than 4,700 people, 30 factory-owned and authorized maintenance facilities worldwide, and a spare parts inventory valued at more than $1.6 billion.&nbsp;

 


Customer support has long been an emphasis at Gulfstream, so much so that the most recent two Gulfstream presidents, currently Mark Burns and before that Larry Flynn, stepped into those roles after leading the formerly named Product Support organization. “The commitment to putting our customers first has been a part of our heritage since the initial Gulfstream I entered service in 1958,” Zimmerman said.

 


Gulfstream notes its continual expansion in this arena with new products, pointing to the recently introduced Aircraft Ownership Service maintenance and operations program. This program is tailored to the customer’s requirements, and could include support, operations, and maintenance.

News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.

Gulfstream's Support Organization Gets New Name

The newly dubbed Customer Support organization puts focus "squarely where it should be," says the organization's president Derek Zimmerman.

2024 Corporate Aviation Leadership Summit

Matt Thurber

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

Essential news and analysis on the defense aerospace business. Your trusted source for new and ongoing programs and requirements in military aircraft (manned and unmanned), engines, avionics, weapons and associated systems, including ground-based air defense.

Panel participants included Boeing, Gulfstream Aerospace, and West Star Aviation

Summit Highlights St. Louis Aero MRO and Manufacturing

News and developments about everything that goes into the cabin of an aircraft, from floor coverings to headliners, with a special emphasis on in-flight entertainment, communications and other electronics for passengers. If it is in the cabin of an aircraft, it’s covered here.

What began 22 years ago as a Caravan project is now a busy multimillion-dollar business

Building Interiors at Yingling Aviation

MRO services for E1000 turboprops available at company’s Denver location

Stevens Aerospace Joins Epic Aircraft Service Network

Executives share their experience with system

Duncan Adds Gogo 5G to Company Citation Excel

Charles Alcock

News about bills, laws, regulations and other governmental decisions affecting aviation and aerospace. Topics include FAA re-authorizations, taxes on fuel and aviation activities, environmental legislation, ICAO decisions, governmental mediation of labor conflicts and World Trade Organization disputes and decisions.

More In Maintenance and Modifications

Summit Highlights St. Louis Aero MRO and Manufacturing

Panel participants included Boeing, Gulfstream Aerospace, and West Star Aviation

Building Interiors at Yingling Aviation

What began 22 years ago as a Caravan project is now a busy multimillion-dollar business

Stevens Aerospace Joins Epic Aircraft Service Network

MRO services for E1000 turboprops available at company’s Denver location

Duncan Adds Gogo 5G to Company Citation Excel

Executives share their experience with system

Australian Regulator Approves Textron Service Centers

Textron operates service centers in Melbourne, Perth, and Gold Coast

C&L Aerospace Tapped for Challenger Flutter Damper Mx

The company was selected by OEM Héroux-Devtek

Avcon Delivers Aerial Weapon in Florida Mosquito Fight

The Kansas-based company specializes in modifying airframes

Duncan Aviation Authorized for Honeywell APU Repairs

MRO’s Lincoln facility expects to bring work online in early 2027

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