Samantha Cartaino

Textron Aviation launched its upgraded warranty claims processing website at its 2018 Customer Conference in Wichita, Kansas, this month. Designed to provide a simple experience for customers, the website’s upgrades include improved claims processing and post-purchase support.

 


Textron worked with a board of 14 members—among them directors of maintenance, owner-operators, international customers,&nbsp;and representatives from aircraft management companies and flight departments—to develop the site upgrade. “Working hand-in-hand with our customer advisory board over the span of several months, we worked to ensure we fully understood customer needs and priorities when interacting with the claims-processing site,” said Kriya Shortt, senior vice president of customer service. “And I’m thrilled with the result: a streamlined, intuitive site that equips customers with the tools to more efficiently and easily submit their claims."

 


The website features improvements on streamlining claims processing and post-purchase customer support. Textron removed charges on rotable parts for overhaul, which reduces unexpected charges for the customer. Additionally, customers who pay in advance and make core deposits with a credit card can automatically receive the deposit back on the credit card after the claim has been settled.

News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.

Textron Upgrades Warranty Claims Website

Providing a simple experience for customers, the website’s upgrades include improvements on claims processing and post-purchase support.

2024 Corporate Aviation Leadership Summit

Matt Thurber

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

Essential news and analysis on the defense aerospace business. Your trusted source for new and ongoing programs and requirements in military aircraft (manned and unmanned), engines, avionics, weapons and associated systems, including ground-based air defense.

Panel participants included Boeing, Gulfstream Aerospace, and West Star Aviation

Summit Highlights St. Louis Aero MRO and Manufacturing

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News and developments about everything that goes into the cabin of an aircraft, from floor coverings to headliners, with a special emphasis on in-flight entertainment, communications and other electronics for passengers. If it is in the cabin of an aircraft, it’s covered here.

What began 22 years ago as a Caravan project is now a busy multimillion-dollar business

Building Interiors at Yingling Aviation

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Executives share their experience with system

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More In Maintenance and Modifications

Summit Highlights St. Louis Aero MRO and Manufacturing

Panel participants included Boeing, Gulfstream Aerospace, and West Star Aviation

Building Interiors at Yingling Aviation

What began 22 years ago as a Caravan project is now a busy multimillion-dollar business

Stevens Aerospace Joins Epic Aircraft Service Network

MRO services for E1000 turboprops available at company’s Denver location

Duncan Adds Gogo 5G to Company Citation Excel

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Textron operates service centers in Melbourne, Perth, and Gold Coast

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