Turbomeca, Sagem Serve Customers with Technology
Safran subsidiaries unveil plans that highlight the role techonology can play in delivering support services.

With improved customer service finding new emphasis in many boardrooms–and aftermarket support becoming a growing revenue source–Safran subsidiaries Turbomeca and Sagem Avionics recently unveiled plans that highlight the roles technology can and will play in delivering support services.

Turboshaft manufacturer Turbomeca of Bordes, France, announced at Heli-Expo in February a new customer service portal, Boost (Bank Of Online Services and Technologies), designed to provide a range of à la carte, web-based engine and maintenance management services. Developed with IBM, Boost will include flexible and adjustable service modules such as trend monitoring and advanced troubleshooting tools, and allow operators to manage engine configurations, all customized to the needs and budgets of individual operators.

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