Mark Huber is an aviation industry veteran who has worked in the flight training, aircraft sales, aircraft component, and airport development businesses. He has flight time in more than 50 different and diverse aircraft, including helicopters, aerobatic aircraft, vintage warbirds, jet fighters, business jets and turboprops, and transport-category aircraft. He has jumped out of several of these—on purpose—with a parachute. His defense and aviation journalism has been published in a variety of national and international periodicals.

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Mark Huber

New Airbus Helicopter CEO Guillaume Faury and the head of its U.S. arm, Marc Paganini, were visibly penitent when discussing the company’s traditionally problematic customer service yesterday at Heli-Expo. Faury left no doubt that he is committed to focusing more company resources and attention on product support. “It is time for new priorities,” he said. Paganini echoed that sentiment, admitting, “We need to do better.” 
While Faury declined to say specifically how much money the company plans to spend rectifying customer service and support issues, he and Paganini unveiled several broad-based initiatives aimed at solving the problem. “We decided very quickly to spend tens of millions of dollars…to increase our supply of parts” and to focus on reducing response times to customer requests, he said. Paganini said that Airbus is also focusing on making web-based customer service portals easier to use. 
According to Faury, the renewed focus on customer service is part of a larger strategy to increase product quality and safety across the board, beginning with initiatives to install flight data and video recorders in its smaller helicopters as standard equipment and to fit cockpit voice recorders in its medium and heavy helicopters.

News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.

Airbus Helicopters Vows To Beef Up Product Support

2024 Corporate Aviation Leadership Summit

Matt Thurber

News and developments about aircraft engines, including turbofan, turboprop, turboshaft and piston.

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

First engine will be tested in a test cell, then added to company’s rental pool

Duncan Aviation Begins PW500 Overhauls in Nebraska

New base expands service to Upper Midwest-based customers

Haven Aviation Adds Green Bay Facility to MRO Network

Charles Alcock

New developments at airports including regulations and noise issues; legal disputes; openings, acquisitions and mergers.

France-based group is approved to support Dassault Falcon business jets

Harmony Aircraft Services Opens MRO Base in Malta

Purchase enables company to offer retail aircraft maintenance services in U.S. Southwest

Pinnacle Aviation Buys Mx Provider Aviation One

Work involved major disassembly of the airframe

ExecuJet MRO Completes 120-month Check on Legacy 500 

Extension goes to six years or 4,000 flight hours, whichever is first

Hartzell Lengthens Warranty on Props for Raisbeck King Airs

Curt Epstein

New developments at FBOs including regulations and noise issues; legal disputes; openings, acquisitions and mergers.

More In Maintenance and Modifications

Duncan Aviation Begins PW500 Overhauls in Nebraska

First engine will be tested in a test cell, then added to company’s rental pool

Haven Aviation Adds Green Bay Facility to MRO Network

New base expands service to Upper Midwest-based customers

Harmony Aircraft Services Opens MRO Base in Malta

France-based group is approved to support Dassault Falcon business jets

Pinnacle Aviation Buys Mx Provider Aviation One

Purchase enables company to offer retail aircraft maintenance services in U.S. Southwest

ExecuJet MRO Completes 120-month Check on Legacy 500

Work involved major disassembly of the airframe

Hartzell Lengthens Warranty on Props for Raisbeck King Airs

Extension goes to six years or 4,000 flight hours, whichever is first

Illinois MRO/FBO Flightstar Expands with New Hangar

The addition will support Flightstar’s MRO growth

Jet Parts, DAS Aviation Merger To Improve Efficiency

Combines component repair and overhaul and parts services companies

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