Maintenance and Modifications
Hot section: CRS Jet Spares Takes the Bite Out of Billbacks
When it comes to part and component exchanges, the most dreaded word is billback.

When it comes to part and component exchanges, the most dreaded word is billback. An operator with an AOG contacts a vendor, receives a quote for the exchange part and ships the old part as the vendor ships the new one. A flat-rate exchange price is common in the industry, but it is contingent on the condition of the returned part.

In some cases, the condition of the old part is not as good as anticipated, making it worth less as a trade. As a result, the operator receives a billback to cover the appropriate increase in cost. Depending upon the part and its condition, the billback can be significant.

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