P&WC is fine-tuning its global customer support | Aviation International News

Maintenance and Modifications

P&WC is fine-tuning its global customer support

As part of ongoing initiatives to boost global customer support, Pratt & Whitney Canada (Booth No.

By AIN Staff • AIN Staff

May 21, 2008

As part of ongoing initiatives to boost global customer support, Pratt & Whitney Canada (Booth No. 463) has appointed Gate V Aircraft Maintenance of Vienna, Austria, as a recognized maintenance facility to provide line maintenance support for PW500 and JT15D series engines. Gate V, a Part-145 approved maintenance organization, operates a 27,000-sq-ft hangar at Vienna International Airport.

The engine manufacturer has also opened two new parts distribution centers (PDCs) in Australia and Brazil as part of an ongoing effort to accelerate deliveries. Over the past two years, it has opened other PDCs in Amsterdam and Singapore. According to Maria Della Posta, P&WC’s vice president for customer support, the company can now get parts to customers in Western and Eastern Europe, Africa and the Middle East in less than 12 hours, representing a 50 percent reduction in turnaround times.

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