Dassault vows to improve Falcon customer support
Dassault has pledged to make strides in Falcon customer service to reduce its response time to operators.

Dassault has pledged to make strides in Falcon customer service to reduce its response time to operators. At the manufacturer’s Worldwide Falcon Maintenance and Operations Seminar, held last month in Deauville, France, Dassault officials outlined a new organization designed to reach this objective. New “operational services” were also presented to Falcon operators.

According to a Dassault spokesman, some 500 of the 852 Falcon operators in the world were represented at the seminar, which attracted 1,200 attendees. Although faster response times are now the main goal of customer service teams, “our customers acknowledge we have already improved our response time,” the spokesman told AIN. He said other customer wishes include less expensive spare parts, secured supply and reducing the probability of a serious aircraft-on-ground problem.

Loading…