Jet Aviation announces JetResponse service | Aviation International News

Maintenance and Modifications

Jet Aviation announces JetResponse service

Jet Aviation has announced a new AOG support service called Jet-Response.

By Charles Alcock • Managing Editor

December 18, 2007

Jet Aviation has announced a new AOG support service called Jet-Response. The main feature of the service, which will initially be available only in the U.S., is a one-call-fixes-all, toll-free telephone number (877-JET-HELP) to reach technicians who will coordinate the necessary response around the clock.

The company is not guaranteeing specific response times, which will vary according to the location of each AOG incident. Jet Aviation’s U.S. facilities are currently concentrated along the East Coast (Teterboro, N.J.; West Palm Beach, Fla. and Bedford, Mass.), although it also has a service center in Dallas. According to Jonathan Campbell, director of marketing for North America, the addition of new facilities further west is now “on our radar and receiving active consideration.” He added that JetResponse could extend to other parts of the world in the future. Jet Aviation has several substantial facilities in Europe, as well as operations in the United Arab Emirates, Saudi Arabia, Singapore and Hong Kong.

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