Maintenance and Modifications
Dassault restructures service/support network
To improve support for a worldwide fleet of some 1,600 Falcons, last month Dassault Falcon Jet announced at the NBAA show that it has restructured its serv

To improve support for a worldwide fleet of some 1,600 Falcons, last month Dassault Falcon Jet announced at the NBAA show that it has restructured its service network to create Dassault Aircraft Services and provide owners and operators with “the kind of support they expect of an airplane of this quality.”

“The Falcon customer sees us as one company, whether it’s in Little Rock, Arkansas, Teterboro, New Jersey, or Paris, and we need to meet that expectation in terms of service and pricing,” said Todd McGahey, v-p and general manager of the Dassault Falcon Jet service center in Wilmington, Del. The idea, he explained, is to “create an integrated approach to Falcon service worldwide, improve all levels of support offered directly to Falcon operators and develop programs that reduce aircraft operating costs.”