Maintenance and Modifications
AIN Product Support Survey: Engines
While it is the cold, hard numbers that decide our readers’ verdict on how well companies support the products they sell, it is the readers’ written commen

While it is the cold, hard numbers that decide our readers’ verdict on how well companies support the products they sell, it is the readers’ written comments that flesh out the picture and help those companies identify where, in their customers’ opinions, they could improve. We invited readers to provide feedback beyond merely assigning numerical values to the quality of support they received for engines, and their experiences over the past year are presented here.

Our survey suggests that operators are generally satisfied with the support they receive for their engines, and the comments that follow are indicative of their excursions (positive and negative) from that middle course.