New parts, components and services division at Duncan | Aviation International News

Maintenance and Modifications

New parts, components and services division at Duncan

“Our customers expect an instant response to their problem,” said Chris Gress, manager for parts, components and services.

By David A. Lombardo • Contributor

July 26, 2007

“Our customers expect an instant response to their problem,” said Chris Gress, manager for parts, components and services. “Our new parts, components and services [PCS program] can meet their needs anywhere, anytime. Its new structure can help troubleshoot problems through tech reps, send loaners, exchanges or components from inventory, contact satellite locations, use rapid-response teams for immediate deployment, or search the planet for the best solution for the customer’s needs.”

PCS has streamlined the operation of Duncan Aviation’s former parts support services and component services areas to provide customer-friendly, comprehensive solutions to aircraft operators with specific needs.

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The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background. The rest of this article continues for AIN Members with the full report, analysis and background.

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